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About the Atelier
Clear information for every experience.
Read helpful details about classes, orders, pickup, shipping, safety, privacy, and website use.
Cancellation & Refund Policy
Local Pickup Policy
Shipping Policy
Food Safety & Allergy Information
Privacy Policy
Terms & Conditions
Cancellation & Refund Policy
We prepare our bakery items and classes in limited quantities. Please review your order details and selected date before completing your purchase.
Bakery Preorders and Pickup
Bakery orders may be canceled for a full refund until Tuesday at 5:00 PM before the scheduled Thursday pickup. After that time, we begin preparing for your order and cannot offer a refund for a change of plans.
If you cannot make your selected pickup window, please contact us as soon as possible. We will do our best to arrange another pickup time that day, but cannot guarantee one. Orders that are not collected are not refundable.
If we are unable to fulfill all or part of your bakery order, we will refund you for any items we cannot provide.
Cooking Classes
Cancel at least 72 hours before your class for a full refund. If you cancel between 24 and 72 hours before class, we will offer a credit toward a future class. Cancellations made less than 24 hours before class, and missed classes, are not refundable.
If The Culinary Atelier cancels a class, you may choose a full refund or a credit toward a future class.
Class Conduct
Classes take place in a private home. Please treat the instructor, other guests, and the space with respect, and follow all kitchen safety instructions. Guests who behave in a threatening, harassing, or disruptive way may be asked to leave without a refund.
Shipped Pantry Items
Because these are food products, we cannot accept returns. If an item arrives damaged, is incorrect, or is missing, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will work with you on a replacement or refund.
If we cannot ship your order as promised, we will contact you about the delay and give you the option to cancel for a refund.
Contact Us
To request a cancellation, report a problem, or ask about an order, please use the contact form on our website and include your order number. Refunds are issued to the original payment method.
Local Pickup Policy
Bakery orders are available for pickup on the Thursday selected at checkout. Please choose one of the three two-hour pickup windows when placing your order, and bring your order confirmation when you collect it.
If you need to change your pickup time, contact us as soon as possible. We’ll do our best to accommodate a change on the same day, but availability is limited. Because bakery items are made for your order, items that are not collected during the agreed pickup window are not eligible for a refund.
If we are unable to fulfill all or part of your order, we will refund you for any items we cannot provide.
Shipping Policy
Only products marked as eligible for shipping can be shipped. Fresh bakery items and bakery boxes are available for local pickup only. Available shipping destinations and charges are shown at checkout.
Once your order ships, we’ll send you a confirmation with tracking information when available. Delivery dates are estimates and may vary by carrier. Please check the shipping address carefully before placing your order.
If your order arrives damaged, is missing an item, or contains the wrong item, please contact us within 48 hours of delivery with your order number and photos so we can make it right.
If we cannot ship your order within the timeframe provided, we’ll contact you with an updated date and the option to accept the delay or cancel the unshipped items for a refund.
Food Safety & Allergy Information
Our baked goods and pantry products are prepared in a home kitchen where we use ingredients including wheat, milk, eggs, peanuts, tree nuts, soy, and sesame. We take care when preparing orders, but shared equipment and preparation areas mean we cannot guarantee that any item is free from allergen cross-contact.
Ingredients and allergens vary by product and may change with our weekly menu. Please read the label on each item. If you have a food allergy or dietary concern, contact us before ordering so we can help you decide whether an item is suitable for you. We cannot accommodate a request to guarantee an allergen-free product.
Please follow the storage instructions on your product label. Refrigerate items when directed, and do not consume food with damaged packaging or signs of spoilage.
Terms & Conditions
Terms & Conditions
These terms outline responsible website use and the conditions that apply to bookings, purchases, and subscriptions. By placing an order or booking a class with The Culinary Atelier, you agree to the terms presented at checkout and the applicable policies on this website.
Orders and bookings
Product availability, class spaces, prices, and schedules may change. Your order or booking is confirmed when you receive a confirmation from us. Please provide accurate contact information so we can reach you about your purchase.
Classes
Classes take place in a private home. Participants must meet the age requirements shown on the class listing and follow the instructor’s kitchen safety directions. Please review our Cancellation & Refund Policy and Food Safety & Allergen Information before booking.
Products
Weekly bakery items are made for the selected pickup date. Please review our Local Pickup Policy, Shipping Policy, and Food Safety & Allergen Information before ordering. If we cannot fulfill an item, we will refund that item.
Website Use
Website content, including recipes, photographs, text, and branding, belongs to The Culinary Atelier unless otherwise noted. Please do not copy or use it commercially without permission.
Questions
Please contact us through the website if you have a question about an order, booking, or these terms.
Privacy Policy
We collect only the information needed to deliver classes, orders, account services, and requested communications.